What type of payment methods do
you accept?
We offer our Customers several convenient
payment options.
We accept most major credit cards including MasterCard, Visa,
and American Express.
You can also pay by check, money order or cashiers check.
Please see our Mailing instructions
for details.
How do I know you received my online
order?
You will receive confirmation from us by email
as soon as your order is received, and again the day your order
is shipped.
Can I cancel
or change my order?
We do our best to generate orders as soon as possible, usually
within 24 hours. If you feel you need to make a change on your
order please call us and we will work with you the best we can.
How long will it take
for me to receive my order?
We can generally fulfill an order within 5 business days.
Shipping (delivery) times will be in addition to this. Large
orders may take somewhat longer to fulfill.
What if I
am not satisfied with my order?
We stand behind the quality of every product we sell. If your
order it is not 100% free from defects in materials and workmanship,
you may return it in new condition and in its original packaging
for a prompt exchange for the same item, or immediate full refund.
Understandably, personalized items cannot be accepted for return
except when there is a quality concern as mentioned above.
We understand that everyone makes mistakes (including us!). Take
special care when reviewing your order. Check your spelling, dates
and names carefully. In the event that you made an error and need
a replacement, we do offer a 30% discount on the replacement to
try to help. Of course, if we made the error, we will replace
your order free of charge to you. All refund or exchanges must
be made within 30 days of receipt.
What are your shipping methods?
Standard Shipping & Handling (includes
insurance)
UPS & USPS Priority
Mail Service. Most items are shipped within 5 business days.
Please allow an additional 3-5 Days for Standard delivery.
Ground
Ship Rates |
Up to $11.99
$12.00 to $15.99
$16.00 to $25.99
$26.00 to $40.99
$41.00 to $55.99
$56.00 to $75.99
$76.00 to $100.99
$101.00 to $150.99
$151.00 to $500.99
$501.00 to $10000.00 |
$5.95
$6.95
$7.95
$8.95
$9.95
$10.95
$11.95
$14.95
$18.95
$24.95 |
Express Shipping
UPS and US Express Mail Service.
Most items are shipped within 5 business days. Please allow
an additional 1-2 days for Express delivery.
Overnight
Ship Rates |
Up to $35.99
$36.00 to $50.99
$51.00 to $75.99
$76.00 to $149.99
$150.00 to $299.99
$300.00 to $9,999.99 |
$25.70
$27.85
$29.50
$32.95
$36.85
$39.30 |
APO addressed and International orders are
not subject to these time frames
and will take longer to be received.
Shipping Information
USPS Priority Mail
(2-3 days) and UPS are the Standard Shipping Methods for Rock
Solid Impressions.com
Express
(Overnight Shipping) is available on most
items. If your item is available for Express, you will have the
option to upgrade to that shipping method at the checkokut screen.
If all items on your order are not availavle for express, you
will receive 2 shipments. There is only 1 express or standard
shipping charge per prder regardless of the number of items.
Only New York State shipping addresses
will have a 7.5% sales tax applied.
If you have any questions, please visit our CONTACT
PAGE. Thank you.
